Privacy Policy

1. Introduction

Welcome to toppers pizza. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or use our food delivery and catering services.

This policy applies to all services offered by toppers pizza, including our website (topper-pizza.digital), mobile applications, in-store services, delivery platforms, and any related services. By using our services, you agree to the collection and use of information in accordance with this policy.

We never sell your personal data. Your information is used solely to provide you with exceptional food service and to improve your dining experience with us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address
• Account Information: Username, password, order history, saved payment methods
• Order Details: Food preferences, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free), allergen information, special instructions
• Payment Information: Credit card details, billing address (securely encrypted and stored)
• Communication Data: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Newsletter subscriptions, promotional email preferences
• Catering Information: Event details, guest count, special requirements for catering orders
• Loyalty Program Data: Rewards points, membership status, favorite orders
• Table Reservations: Reservation details, party size, special occasions

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location based on IP address (for delivery services)
• Cookie Data: Session IDs, user preferences, shopping cart contents
• Performance Data: Website loading times, error logs, crash reports

2.3 Information from Third Parties

We may receive information from trusted third-party sources:

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Advertising effectiveness and demographic insights
• Review Platforms: Customer reviews and ratings from third-party sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, cooking, and delivering your food orders
• Account Management: Creating and maintaining your customer account
• Payment Processing: Secure transaction processing and billing
• Delivery Services: Coordinating delivery times and locations
• Customer Support: Providing assistance with orders, complaints, and inquiries
• Quality Improvement: Analyzing feedback to improve our food and service quality

3.2 Communication

• Order Updates: Confirmation emails, preparation status, delivery notifications
• Customer Support: Responding to questions, complaints, and feedback
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with your consent)

3.3 Marketing and Analytics

• Personalization: Customized menu recommendations based on past orders
• Targeted Advertising: Relevant promotions and offers
• Market Research: Understanding customer preferences for new products
• Performance Analysis: Website usage patterns and service optimization

3.4 Legal Compliance

• Legal Requirements: Responding to legal requests and court orders
• Fraud Prevention: Detecting and preventing fraudulent activities
• Safety Protection: Protecting the rights, property, and safety of customers and staff
• Dispute Resolution: Resolving customer complaints and legal disputes

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure payment processing (Stripe, PayPal, Square)
• Delivery Partners: Third-party delivery services for order fulfillment
• Cloud Storage: Secure data storage and backup services (AWS, Google Cloud)
• Email Services: Newsletter and notification delivery (Mailchimp, SendGrid)
• Analytics Providers: Website performance and user behavior analysis (Google Analytics)

4.2 Legal Requirements

We may disclose your information when required by law:

• Court Orders: Responding to subpoenas and legal proceedings
• Regulatory Compliance: Meeting food safety and health department requirements
• Law Enforcement: Cooperating with police investigations
• Emergency Situations: Protecting public health and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer data may be transferred to the new owner
• We will notify customers before the transfer
• The new owner must comply with this privacy policy
• Customers have the right to request data deletion before transfer

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Promotional partnerships with other local businesses
• Customer testimonials and reviews (with permission)
• Social media features and integrations

5. Data Security

5.1 Technical Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission and storage
• Firewalls: Advanced firewall systems to prevent unauthorized access
• Access Control: Role-based access limitations for employees
• Security Monitoring: 24/7 monitoring for suspicious activities
• Data Backups: Regular encrypted backups stored securely
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Measures

• Employee Training: Regular cybersecurity and privacy training programs
• Privacy Procedures: Detailed data handling procedures and protocols
• Confidentiality Agreements: All staff and contractors sign NDAs
• Incident Response: Comprehensive data breach response plan
• Third-Party Agreements: Strict data protection requirements for all vendors

5.3 Your Security Responsibilities

Help us protect your information by:

• Strong Passwords: Use unique, complex passwords for your account
• Account Security: Never share your login credentials
• Public Computers: Always log out when using shared devices
• Phishing Awareness: Be cautious of suspicious emails or links
• Immediate Reporting: Contact us immediately if you suspect unauthorized access

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience on our website:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, shopping cart, login state	Session duration
Functional Cookies	User preferences, language settings, location data	Up to 1 year
Analytics Cookies	Website usage analysis and performance improvement	Up to 2 years
Marketing Cookies	Personalized advertising and promotional offers	Up to 1 year

Other Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and newsletter engagement tracking
• Local Storage: Browser-based data storage for improved performance

Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, including the ability to place orders online.

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal information:

7.1 Right of Access

Request a copy of all personal data we hold about you, including order history and account information.

7.2 Right to Rectification

Request correction of inaccurate or incomplete personal information in your account.

7.3 Right to Erasure (Right to be Forgotten)

Request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Restrict Processing

Request limitation on how we use your data while maintaining your account.

7.5 Right to Data Portability

Receive your data in a machine-readable format for transfer to another service.

7.6 Right to Object

Object to data processing for marketing purposes or legitimate interests.

7.7 Right Against Automated Decision-Making

Opt out of automated profiling that significantly affects you.

How to Exercise Your Rights: Contact us at [email protected] or call +1 202-915-9004. We will respond within 30 days and may require identity verification.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover we have collected personal information from a child under 16, we will promptly delete such information from our systems. Parents have the right to review, delete, or refuse further collection of their child's information.

9. International Data Transfers

9.1 Protection Measures

When transferring data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate privacy protection
• Standard Contractual Clauses: EU-approved data transfer agreements
• Data Processing Agreements: Binding contracts with international partners
• Security Measures: Encryption and secure transmission protocols
• Compliance Audits: Regular assessment of international data protection

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and payment processing services
• European Union: Data analytics and customer service operations
• Other Countries: As needed for service delivery with appropriate protections

10. Data Retention Periods

We retain personal information for different periods based on the type of data and legal requirements:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History & Payment Records	7 years	Tax and accounting requirements
Marketing Consent Records	3 months after withdrawal	Consent documentation requirements
Website Usage Logs	Up to 2 years	Security monitoring and analytics
Customer Service Records	3 years	Service quality improvement
CCTV Footage (in-store)	30 days	Security and safety purposes
Dietary Restriction Information	Duration of account + 1 year	Food safety and allergen management

Safe Data Disposal

When data retention periods expire, we ensure secure deletion:

• Electronic Data: Complete deletion using secure erasure methods
• Physical Records: Secure shredding and destruction
• Backup Systems: Removal from all backup and archive systems
• Documentation: Maintaining records of data disposal activities

11. Third-Party Links

Our website may contain links to external websites, including social media platforms, review sites, and partner restaurants. We are not responsible for the privacy practices of these third-party websites.

We encourage you to review the privacy policies of any third-party sites before providing personal information. Your interactions with third-party websites are governed by their respective privacy policies, not ours.

12. Policy Changes

12.1 Change Notification

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Website Notice: Prominent banner on our homepage
• Email Notification: Direct email to registered customers
• Account Notification: In-app notification upon login
• Express Consent: Required acceptance for material changes

12.2 Staying Informed

• The latest version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• You may discontinue using our services if you disagree with changes

13. Contact Information

For questions about this privacy policy or our data practices, please contact us:

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Filing Complaints

If you have concerns about our privacy practices:

• Contact us first for direct resolution
• If unsatisfied, you may contact the appropriate supervisory authority
• For EU residents: Your local data protection authority
• For California residents: California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw marketing consent at any time:

• Unsubscribe Links: Click unsubscribe in any promotional email
• Account Settings: Update preferences in your online account
• Customer Support: Contact us directly to opt out
• Phone: Call +1 202-915-9004 to update preferences

14.2 Account Deletion

To delete your account and personal data:

1. Log into your account and select "Delete Account"
2. Confirm your identity and deletion request
3. We will process the request within 30 days
4. Some data may be retained for legal compliance as outlined in Section 10

15. Conclusion

At toppers pizza, protecting your privacy is fundamental to our business values. We are committed to maintaining the trust you place in us by handling your personal information with the highest standards of care and security.

This privacy policy represents our ongoing commitment to transparency in our data practices. We believe that by being clear about how we collect, use, and protect your information, we can build a stronger relationship based on trust and mutual respect.

Your privacy matters to us, and we continuously work to improve our practices and stay current with evolving privacy regulations. If you have any questions or concerns about this policy or our privacy practices, please don't hesitate to contact us.

Thank you for choosing toppers pizza. We look forward to serving you while keeping your personal information safe and secure.

Remember to check this page regularly for updates. The "Last Updated" date at the top of this policy indicates when changes were last made.